Refund policy

Return Policy

At Case Depot, we want you to feel complete confidence in the precision button click, magnetic hold, and drop protection of our mobile accessories. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because phone cases and tempered glass protectors feature micro-fiber inner linings, adhesive backings, and matte grip coatings susceptible to pocket lint, skin oils, and dust contamination during daily use, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Mobile Accessory Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The phone case, MagSafe grip, tempered glass screen protector, or crossbody lanyard must be completely unused for daily carry, unsoiled, unscratched, and in its original, brand-new condition.
  • Clean Indoor Fit Check & Peel-Off Liner Notice: Cases may be carefully unboxed indoors in clean, dry hands to confirm exact model fitment. We strictly cannot accept cases that have been carried in pockets, placed on tables/outdoor surfaces, or exposed to hand lotions, sunscreen, or coastal sand (matte TPU and aramid coatings immediately absorb skin oils and pocket lint, while MagSafe ring faces develop circular friction marks when snapped onto chargers).
  • TEMPERED GLASS & ADHESIVE MOUNT RESTRICTION: Tempered glass screen protectors, camera lens rings, and adhesive MagSafe wallets/grips where the protective backing release liner has been peeled off CANNOT be returned for change of mind (exposing silicone adhesive layers immediately attracts airborne dust particles, rendering the protector unusable).
  • All original packaging—including rigid retail boxes, alignment installation frames, alcohol prep wipes, microfiber cloths, lanyard anchor tabs, attached hangtags, and user guides—must remain 100% complete and undamaged inside the return parcel.
  • Corporate fleet bulk orders or items sold as clearance are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because tempered glass kits and rigid phone cases must be protected from crushing in transit, we recommend using a trackable shipping service inside a padded or rigid outer mailer with parcel transit insurance, as Case Depot cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@casedepot.shop within 30 days of delivery. Please include your order number, phone model/case SKU, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a smartphone model size, colorway, or delivery address), contact us immediately at support@casedepot.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our mobile accessory quality control inspectors will examine each item under bright lighting (verifying oil-free matte case finishes, unscratched CNC camera bezels, unpeeled screen protector release films, clean microfiber interiors, and intact retail packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@casedepot.shop for further assistance.